Roles instructions¶

Product Owner / Delivery Team Manager¶

Todo.

Manager¶

Todo.

Developer¶

Todo.

Reporter¶

Creating new tickets¶

Navigate to your project and select “New issue” from the menu. If you do not know which project, ask your IDM contact.

Consider the following options:

• Tracker: Use “Feature” (default), unless it’s a defect in the existing functionality, if so then use “Bug”.
• Subject: Try to capture the essence of what the ticket is about here, as most of the time people will look at the tickets in list format without the full description visible.
• Description: describe the goal of your request (not the “how” to be implemented). If possible use the user story template: As a <type of user>, I want <some goal> so that <some reason>.
• Priority: Select your subjective priority in relation to the other tickets for the same product.
• Assignee: Don’t select an assignee, instead the ticket will be picked-up by the first available developer for the project.
• Category: Choose the most suitable area of work in the list.

Lastly before finalising the ticket, add the people who should participate or needs to be informed as watchers. If not found ask user to login once in Taskman.

Giving feedback¶

Make sure you monitor the progress of your tickets (the system will send you notifications when there is an update). Usually the ticket is assigned to you with a status indicating whether clarifications- or a review of the implementation is requested. In order to respond, just input your comments, and the developer (or manager) will re-assign the ticket again.